The Challenge
A client's platform had the same intermittent outage for months, and the previous vendor kept patching symptoms without finding the cause.
Case Study · Production Support
Ending an Outage That Kept Coming Back
A client's platform had the same intermittent outage for months, and the previous vendor kept patching symptoms without finding the cause. We traced it to a connection pool leak under load and fixed the actual root cause, not another workaround.
0recurrences since the fix
NDA-protected engagement
The Story
What we walked into, and what we built
What We Built
We traced it to a connection pool leak under load and fixed the actual root cause, not another workaround.
The Result
0
recurrences since the fix
Client and platform names stay under NDA, consistent with the rest of our case studies — the engineering, and the outcome, are real.
How We Delivered This
The same path, every project
Clear stages, visible progress, and ownership that continues after launch.
01
Discovery
We map requirements, existing systems, constraints, and success criteria.
02
Architecture
Technical planning, risk review, and technology decisions documented before build.
03
Development
Iterative sprints with visible progress and working demos every sprint.
04
QA & Validation
Testing against real scenarios before anything reaches production.
05
Deployment
Controlled releases with rollback plans and zero-downtime where possible.
06
Support
Continuous improvement after launch, because production issues are our problem too.
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