The Challenge
A live platform's previous support arrangement had no real SLA, so incidents sat unanswered overnight.
Case Study · Production Support
Maintaining 99.9% Uptime Under a 24-Hour SLA
A live platform's previous support arrangement had no real SLA, so incidents sat unanswered overnight. Under our 24-hour response commitment, the platform has held 99.9% uptime across the engagement.
99.9%uptime maintained
NDA-protected engagement
The Story
What we walked into, and what we built
What We Built
Under our 24-hour response commitment, the platform has held 99.9% uptime across the engagement.
The Result
99.9%
uptime maintained
Client and platform names stay under NDA, consistent with the rest of our case studies — the engineering, and the outcome, are real.
How We Delivered This
The same path, every project
Clear stages, visible progress, and ownership that continues after launch.
01
Discovery
We map requirements, existing systems, constraints, and success criteria.
02
Architecture
Technical planning, risk review, and technology decisions documented before build.
03
Development
Iterative sprints with visible progress and working demos every sprint.
04
QA & Validation
Testing against real scenarios before anything reaches production.
05
Deployment
Controlled releases with rollback plans and zero-downtime where possible.
06
Support
Continuous improvement after launch, because production issues are our problem too.
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