The Challenge
A growing company was running three separate phone setups across its branches, none of which could transfer calls to each other.
Case Study · Unified Communications
One Phone System Across Three Branches
A growing company was running three separate phone setups across its branches, none of which could transfer calls to each other. We rolled out one IP telephony system across all three, with internal transfers that finally just work.
3 branchesone phone system
NDA-protected engagement
The Story
What we walked into, and what we built
What We Built
We rolled out one IP telephony system across all three, with internal transfers that finally just work.
The Result
3 branches
one phone system
Client and platform names stay under NDA, consistent with the rest of our case studies — the engineering, and the outcome, are real.
How We Delivered This
The same path, every project
Clear stages, visible progress, and ownership that continues after launch.
01
Discovery
We map requirements, existing systems, constraints, and success criteria.
02
Architecture
Technical planning, risk review, and technology decisions documented before build.
03
Development
Iterative sprints with visible progress and working demos every sprint.
04
QA & Validation
Testing against real scenarios before anything reaches production.
05
Deployment
Controlled releases with rollback plans and zero-downtime where possible.
06
Support
Continuous improvement after launch, because production issues are our problem too.
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